Privacy Policy

Velcim Privacy Policy

Last edited on 2024-05-20

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our websites and apps.

What personal information do we collect from the people that visit our blog, website or app?

When ordering, registering, or generally using any of our services, including websites, applications, and others, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience. In the case of mobile apps, you may get prompts for allowing access to Location, Location in Background, Camera, Gallery, and others. For FoodTapp Riders using the FoodTapp PH Rider App, we collect location data both when the app is active and in the background, when the rider’s status is set to “Online”.

When do we collect information?

We collect information from you when you fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

When providing feedback on our products and services.

When using our applications (Web and Mobile Apps) you may be asked for specific information, which may include Name, Phone Number, Address, among others.

Your location will also be accessed when required by our apps for GPS and Location-based services. This is collected when the app is in use for users of the FoodTapp PH App. Background Location is accessed from users of the FoodTapp PH Rider App for functionality and operational purposes.

How do we use your information?

The data gathered through any channel is for the purpose of convenience and functionality, these permissions and data allow us to provide the corresponding services.

We may use the information we collect from you in the following ways:

• To follow up with them after correspondence (Live chat, Email or Phone inquiries)
• To be able to provide location-based services (Applications that rely on location and GPS services)
• To offer optional personalization options that require camera or gallery access (Websites and Applications that allow users to set Profile Pictures, Gallery Images, Product Images, Verification Photos, and others.)

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our websites and apps. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site and all but one of our mobile apps. We may include AdSense to new and existing services in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at: consumercal.org

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking. We currently use trusted tracking services (e.g. Google Analytics).

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 7 business days

We will notify the users via in-site notification

• Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Aisle Empire: Idle Supermarket — Privacy Policy

Effective date: 8 November 2026

This policy explains what information the mobile game Aisle Empire: Idle Supermarket (“the game”) collects, how it is used, and the choices you have. The game is published by Velcim (“we”, “us”).

1. Information stored on your device

Your game progress (store level, money, gems, upgrades, quests, medals and settings) is saved only on your device. We do not run game accounts and we do not receive your save file. Uninstalling the game, or clearing its app data in Android settings, deletes this information.

2. Advertising

The game shows optional rewarded video ads, which you choose to watch for in-game rewards. Ads are served through Unity LevelPlay (ironSource), which selects ads from ad networks including Unity Ads. To show ads, measure them, and prevent fraud, these partners may collect:

• your device’s advertising ID and other device identifiers;
• device information (model, operating system, language, screen size);
• your IP address and the approximate location derived from it;
• interactions with ads (views, clicks, rewards); and
• technical and diagnostic information.

These partners handle this information under their own privacy policies:

• ironSource / Unity LevelPlay: https://unity.com/legal/game-player-and-app-user-privacy-policy
• Unity Ads: https://unity.com/legal/game-player-and-app-user-privacy-policy

You can reset or delete your advertising ID, or opt out of personalised ads, at any time in your Android settings (Settings > Privacy > Ads or Settings > Google > Ads, depending on your device). Buying “Remove Ads” in the game stops ads from being shown.

3. In-app purchases

Purchases are processed by Google Play. We never see or store your payment card details. The game receives only a confirmation of what you bought (the product and an order receipt) so it can give you the item and restore it if you reinstall. Google’s privacy policy applies to the payment: https://policies.google.com/privacy

4. Information our server receives

When the game starts, it requests the current date and time from our website (velcim.com) over an encrypted (HTTPS) connection, so that daily rewards cannot be claimed by changing the phone’s clock. The game may also download game settings from our website. These requests contain no game data or personal details, but like any web request they include your IP address, which our web host may keep briefly in standard server logs.

5. Notifications

If you allow notifications, the game schedules reminders (for example, when your offline earnings are ready) on your device. No notification data is sent to us or to a notification service.

6. Crash and performance data

We do not add any analytics or crash-reporting tools to the game. If you have chosen to share usage and diagnostics with Google on your device, Google may give us anonymous crash and performance reports through Google Play Console.

7. Children

The game is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information through the game, contact us and we will help remove it.

8. How long data is kept

Game progress stays on your device until you delete it. Advertising and payment partners keep data as described in their own policies. Server logs on our website are kept only as long as our web host keeps them for routine security and operation.

9. Your choices and deleting your data

• Game data: uninstall the game or clear its app data in Android settings. This deletes your progress permanently. Purchases bought with real money can be restored from Google Play.
• Advertising data: reset or delete your advertising ID in Android settings, and you can ask ironSource or Unity directly through the links above.
• Anything else, or help with the above: email us at [email protected] with the subject “Aisle Empire data request”. We will reply within 30 days and, where we hold data about you, delete it.

Depending on where you live (for example the EU, UK or California), you may have additional rights to access, correct or delete your personal information. Contact us at the address above to use them.

10. Security

Information the game sends over the internet is encrypted in transit (HTTPS).

11. Changes to this policy

If we change this policy, we will update the effective date above. Significant changes will be noted in the game’s store listing update notes.

12. Contact

Velcim Tech Solutions
Email: [email protected]

Grand Opening: Privacy Policy

Last updated: November 15, 2026

Grand Opening is made by Velcim Information Technology Solutions ("Velcim", "we", "us"), a sole proprietorship registered in Abra, Philippines, which publishes as Velcim Games. We are the personal information controller for the information described here. You can reach us, including our data protection officer, at [email protected].

This policy explains what information the game sends to us, why, what stays on your computer, how long we keep things, your rights, and how to turn things off. It is published at https://velcim.com/privacy-policy/.

The short version

• Grand Opening is a single-player game. It has no accounts, no ads and no advertising or marketing tracking.
• It sends information to us in only these cases:
  1. Crash reports, sent automatically when the game hits an error, and a short record of each play session (when it started and ended, and whether it crashed), so we can see how often the game crashes. Both are on by default once you have answered the notice the game shows the first time you start it (nothing is sent before you answer), and you can turn them off there or in Settings > Game > Privacy.
  2. Bug reports that you choose to send from the pause menu's Report bug form.
  3. Feedback that you choose to send from the pause menu's Feedback button: a face, an optional line and your store in figures.
• Your name and email are never sent unless you type them into the bug report form yourself.
• Your saves stay on your PC. A save is only sent if you attach it to a bug report (the box is checked for you, and you can uncheck it).

1. Crash reports and session records

Why, and on what basis: to find and fix errors and crashes, and to know how many play sessions end without one. This is our legitimate interest in a game that works (Data Privacy Act, Sec. 12(f)). You can object at any time by turning crash reports off (section 6); nothing else in the game changes when you do.

Who handles them: Sentry (Functional Software, Inc.), a crash reporting service, receives and stores them for us in the United States. Sentry's own privacy policy: https://sentry.io/privacy/

What an error report contains:

• what went wrong: the error message and where in the game's code it happened;
• the last lines of the game's log (up to 100 lines), with your Windows user folder replaced by ~;
• the game version, whether it is a release or development copy, a build number, the save format version and your store's level;
• your PC's details, as Sentry's software reads them: Windows version, processor, PC model, graphics card and its driver, memory, screen size, language, region and time zone, battery and connection type, and how much memory the game uses and how long it has been running.

What a session record contains: a random ID for the session, the game version, when the session started and ended and how long it lasted, how it ended (normally, after an error, in a crash, or cut off without the game noticing, for example by a power cut) and how many errors it had. It holds nothing about your store.

An ID for this copy of the game: reports and session records carry a random number the game makes once and keeps in its folder (install-id.txt), so repeated problems on one PC can be counted once. It is never taken from your hardware or your PC's name. It isn't linked to your name, your Steam account or your store, and in session records Sentry scrambles it before storing it.

What these do not contain: your saves, your files, your name, your email or your PC's name (the game clears the PC's name before sending).

If the game crashes outright (closes without warning), Sentry's crash handler, which runs beside the game while crash reports are on, writes a memory snapshot (a "minidump") and the game sends it the next time you start it.

• A minidump is a copy of part of the game's memory at the moment of the crash, and it can include your Windows user name, your PC's name and folder paths. The game cannot clean the snapshot on your PC before it is sent; its first-launch notice and Settings > Game > Privacy say so.
• We have set Sentry to read each snapshot to find the cause of the crash, remove user names and PC names from it, and then not keep the snapshot itself.
• Until it is sent, the snapshot waits in a folder beside the game's data on your PC. Snapshots still waiting there are cleared out after about two days.
• Steam installs games outside your Windows user folder unless you chose a library inside it, so the game's own folder paths usually don't show your user name. Other parts of a snapshot still can, which is why we have Sentry remove them.

Your IP address: like any connection over the internet, Sentry receives the IP address your report comes from. We have set Sentry not to store it.

How often: the game sends at most one report per distinct error a minute, and at most ten a minute in all. A session sends a short record when it starts and when it ends (if the game closes suddenly, the end is sent the next time you start it). Away from the game's window for more than ten minutes, a new session begins.

2. Bug reports you send

Why, and on what basis: to fix the problem you tell us about, and to reply if you ask us to. You choose to send each report, so this is based on your consent (Data Privacy Act, Sec. 12(a)).

When you press Send report in the Report bug form (pause menu), the game sends:

• what you typed in "What happened?" (required);
• your name and email, only if you typed them (both are optional; the email is only so we can reply);
• your save file, if "Attach my save file" is checked (it is checked by default; uncheck it to keep your save to yourself);
• a screenshot of the game behind the menu;
• the game's log (player.log) and a short report (report.txt: game version, your PC's details as in section 1, the frame rate over the last minute of play, your store's figures (cash, storage, open order, day, level, sales, milestones, any loan), your settings, and your description), with your Windows user folder replaced by ~;
• the random ID for this copy of the game (section 1).

It goes to us through Sentry, as above. The form sends at most one report a minute. If you are offline, the report waits and is sent the next time the game is online.

A copy is always saved on your PC as well, in the BugReports folder (a dated folder and a zip), so you can also email it to us at [email protected]. It holds the same files, plus the previous session's log and Unity's own log, all with your Windows user folder replaced by ~; your save is in it only if "Attach my save file" is checked. The bug report form is the only place the game asks for your name or email. If you are under 18, please ask a parent or guardian before you type your name or email into it.

A bug report is sent even if crash reports are turned off: sending it is your choice each time.

Feedback. The pause menu's Feedback button sends, when you press Send: the face you picked ("Loving it", "It's all right" or "Not for me"), the line you typed if any (up to 280 characters), and your store in figures (its level and rank, day, play time, rating, whether the tutorial is done, how many staff and plots), with the game version and the random ID for this copy (section 1). It sends no screenshot, log, save, name, email or store name. It goes to us through Sentry like a bug report, shares the form's limit of one a minute, and is sent even if crash reports are turned off, since you choose to send it. During the closed beta the game may mention the button once, after half an hour of play.

3. Who receives your information

• Sentry (Functional Software, Inc., United States) stores crash reports, session records, bug reports and feedback for us and processes them only to run its service for us.
• Velcim: only we read them, to fix the game and to reply to you.
• We don't sell or share your information with anyone else, and we don't use it for advertising.
• Because Sentry is in the United States, your information is stored outside the Philippines. We remain responsible for it there, and we use Sentry's own privacy and security protections and settings to protect it.

4. Files the game keeps on your PC

Everything below stays on your computer. Nothing is uploaded except as described in sections 1 and 2.

The game's folder is %USERPROFILE%\AppData\LocalLow\Velcim\Grand Opening\. The closed beta keeps its own files in the Beta\ folder inside it, so Early Access starts fresh:

• Saves\: your store (slot1.json, a backup slot1.json.bak, and three rotating autosaves).
• Logs\player.log: a plain-text log of the current session: the game version, your Windows version and language, processor, memory, graphics card and screen size, the game's folder (with your Windows user folder written as ~), any warnings and errors (a message that keeps repeating is written a few times, then counted), the frame rate every five minutes of play, and notes such as saves, loads, store levels reached with play time, milestones and bug reports. The previous session's log is kept as player-previous.log. The log stops growing at 16 MB and is replaced each time you start the game.
• BugReports\: copies of bug reports you made (kept until you delete them).
• Unity, the engine the game is built with, writes its own Player.log in the same folder.
• Your settings (volumes, key bindings, display options, whether crash reports are on) are stored in the Windows registry under HKEY_CURRENT_USER\Software\Velcim\Grand Opening.
• install-id.txt: the random ID for this copy of the game (section 1).
• Sentry keeps any report, session record or crash snapshot waiting to be sent in its own folders here (Sentry\, .sentry-native\).

5. How long we keep it

• Sentry deletes crash reports, bug reports and their attachments 30 days after they arrive (our current Sentry plan). Session records are deleted with the rest of our Sentry data; we can delete them sooner on request.
• If we download a report to work on a bug, we delete our copy once the bug is fixed.
• If you give us your email in a bug report or write to [email protected], we use it only to reply, never for a mailing list, and we delete the conversation after 12 months.

6. How to turn it off

• Crash reports and session records: Settings > Game > Privacy > Send crash reports: off. You can also choose Turn off on the notice the game shows the first time you start it. Until you answer that notice, the game sends nothing, starts no crash handler and makes no ID for this copy. With it off, the game sends no crash reports or session records and starts no crash handler. You can turn it back on at any time.
• Bug reports: only sent when you press Send report. Leave name and email empty and uncheck "Attach my save file" to send the least.
• Local files: you can delete the Logs and BugReports folders at any time. (Deleting Saves deletes your store.)

7. How we protect it

Reports travel to Sentry over an encrypted connection. Only we can see them in our Sentry account. We keep as little as the game needs: no accounts, no names unless you type one, and we have Sentry remove user names, PC names and IP addresses.

8. Your rights

Under the Philippine Data Privacy Act of 2012 you have the right to:

• be informed about how your information is used (this policy);
• object to it (turn crash reports off; don't send bug reports);
• access the information we hold about you, and get a copy in a common format;
• correct it;
• have it blocked, removed or destroyed;
• claim damages if it is misused;
• complain to the National Privacy Commission.

Because the game has no accounts, we usually can't tell which report is yours. To use any of these rights, email [email protected] with roughly when you sent the report and the name or email you typed (if any). We'll find it, do what you ask and reply.

If you're not satisfied with our reply, or we don't reply within 15 days, you can complain to the National Privacy Commission of the Philippines: [email protected], or the 5th Floor, Delegation Building, PICC Complex, Pasay City, Metro Manila (https://privacy.gov.ph). If you live elsewhere, you may also have rights under your own country's law; contact us and we'll help.

9. Steam

You buy and play Grand Opening through Steam, which Valve runs under its own privacy policy (https://store.steampowered.com/privacy_agreement/). Valve shares sales figures with us. The game doesn't use your Steam account details.

10. Changes

If we change this policy, we will update the date at the top and post a note in the game's Steam news.

11. Contact

Velcim Information Technology Solutions (Velcim Games)
Abra, Philippines
Email (including our data protection officer): [email protected]